Temporary Change in Branch Operations

As First Citizens continues to play an active part in preventing the spread of COVID-19 in our communities, the following temporary measures will go into effect from Monday, March 30, 2020 until further notice:


Change in Banking Hours

  • Branches: Monday to Friday - 9:00 a.m. to 1:00 p.m.


Only the following Branches will be open to the public daily:

  • Broad Street
  • Welches


At these Branches the following customer transactions and services will be offered:

  • Deposits, Bill payments and withdrawal of cash
  • Encashment of cheques
  • Processing of night deposit bags
  • Limited loan services
  • Wire transfers
  • Purchase of Drafts
  • Fast Deposit service

All ATMs located at Branches and off-site, will remain available and in service.

Online bill payments will only be processed once daily at 9:00 a.m.


Priority Service

As is our standard practice, the elderly and differently abled will continue to be treated with priority. During the first hour of opening at our Branches for the peak period, March 30, 2020 to April 3, 2020, pensioners and the differently abled wanting to encash their cheques will receive priority service.


During this period customers are encouraged to continue utilising the following Easy Banking services:

  • Online Banking
  • Automatic Teller Machines (ATMs) – all locations
  • Night Bag cash deposit service
  • Debit and credit cards for payments.


Customers are also encouraged to communicate with us through the following channels:

  • Secure Messaging – via Online Banking
  • 431- 4500
  • – primarily for enquiries related to the special concessions that have been communicated publicly to our customers




  • First Citizens Fifty Plus
  • Personal Lending
  • First Citizens Smart Start
  • Visa Classic and Gold
  • Merchant services
  • Mastercard