Media Release

First Citizens takes further action to protect all stakeholders – COVID-19

Temporary Change in Banking Hours

As First Citizens continues to play an active part in preventing the spread of COVID-19 in our communities, the following temporary measures will go into effect from Tuesday, March 24, 2020, until further notice:

Temporary Change in Banking Hours at our Branches:


Monday -Thursday (Non-Mall Branches)
8:00a.m. - 2:00p.m.
8:00a.m. – 3:00p.m.
Monday -Friday (Mall branches)
10:00a.m. – 4:00p.m.
Coverley Branch
Closed until further notice


All ATMs located at Branches and off-site, will remain available and in service.

Priority Service
As previously indicated, the elderly and differently abled will continue to be treated with priority every day. From March 24, 2020 pensioners and the differently abled wanting to encash their cheques and conduct other services will receive service priority.


During this period customers are encouraged to continue utilising the following Easy Banking services:


Customers are also encouraged to communicate with us through the following channels:

  • Call 431-4500
  • Email us at – primarily for enquiries related to the special concessions that have been communicated publicly to our customers
  • First Citizens Fifty Plus
  • Personal Lending
  • First Citizens Smart Start
  • Visa Classic and Gold
  • Merchant services
  • Mastercard